Help
Quick answers to the most common questions. Didn’t find what you need? Write to us through the form and we’ll reply by email.
Frequently asked questions
How do I cancel my subscription?
In the dashboard, open Plan and billing and click Manage subscription. Cancellation takes effect at the end of the period you already paid for: Pro stays on until then and you won’t be charged again.
Can I get a refund?
Yes, within 7 days of your first purchase of any plan. Write to us through the form below with the Refund topic, using your account email. The rules are in the Terms of use.
Where are my invoices and receipts?
In Plan and billing, in the Stripe billing portal, with a PDF for every payment. Receipts also arrive by email.
What are the limits of my plan?
Calls per day, resolution, video length and AI transcription change from plan to plan. See the table in Plans and quota. The daily quota resets at 00:00 UTC.
My MCP client can’t log in
Check that the address is https://mcp.mcptube.com/mcp and that the client supports OAuth login. Step-by-step guides for each client are in Connect and Authentication.
I lost my API key
For security, the full key is shown only once. In API keys, revoke the old one and create a new one.
Contact support
We reply by email. If you have an account, use its email so we can find your subscription.